SNMP (Simple Network Management Protocol) provides a standardized communication structure which allows different devices on a network to communicate with each other. Avaya Messaging uses SNMP to send notifications out to third party applications regarding the status of the system and its components. A third party application is required to received these notifications.
To use SNMP Notifications with Avaya Messaging, the SNMP Service must be added to Windows Roles and Features before the feature can be used.
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Note: Avaya Messaging only integrates with SNMP version 3 and later. Earlier versions are not supported. |
Avaya Messaging does not include a tool that can read or receive SNMP notifications, so a third party program is required. The program must support SNMP, and it is the responsibility of the site administrator to manage.
Avaya Messaging needs to know where to send the alarms. This is accomplished by executing a command line script that contains the routing information to the SNMP traps listener. This script needs to be run once each time the server is restarted to reset the routing information.
Enter the following script at the command line on the voice server computer. On an HA system, run it on each node.
ucsnmpconfig.exe trap add --host=IPAddress [--port=xxx] --user=name [--authpass=pwd [--authtype=MD5|SHA] --privpass=privpwd [--privtype=DES|AES128|AES192|AES256]] [--engine=engID]
This command adds the trap destination for the SNMP notification application. Authentication values must match what is configured on trap destination / listener.
The ucsnmpservice service must be restarted after executing the command line.
host=IPAddress - host=IP address of trap destination host server. e.g. - host=192.168.0.1
port=xxx - port=Port number used for SNMP traffic (Optional - If not specified, the default is 162). e.g. - port=993
user=name - user=Username to access the trap destination host server. e.g. - user=JSmith
authpass=pwd - authpass=Password to access the trap destination host server (Optional). e.g. - authpass=Buffalo
engine=engID - Specify the engine ID of the trap destination host (Optional). e.g. - engine=AB1C2D3E
If authpass is used then the following fields must also be specified.
authtype=MD5|SHA - Pick the authentication protocol for your site. For example - authtype=MD5
privpass=privpwd - Enter the password for this user under the privtype. e.g. - privpass=Green
privtype=DES|AES128|AES192|AES256 - Select the protocol used by your site. e.g. - privtype=DES
The square brackets [ ] are always omitted. Any parameters that are not required can be omitted from the command line. For example:
ucsnmpconfig.exe trap add –host=192.168.0.1 –user=JSmith
This table shows the alarms names, the service associated with each alert, the level of impact the error has on operations, and the text string that is sent through SNMP.
|
Alarm Name |
Service Affected |
Impact |
Alarm String |
|---|---|---|---|
|
avIXAlmAlarmTest |
Validate end-to-end alarm delivery |
Test alarm |
|
|
avIXAlmAlarmClear |
Clear test alarm |
Test alarm cleared |
|
|
avIXAlmServVoiceCritical |
UCVoice |
Severe |
UC Voice service is inaccessible / unresponsive |
|
avIXAlmServVoiceWarning |
UCVoice |
Minor |
UC Voice service reported a problem 1 |
|
avIXAlmServVoiceResolved |
UCVoice |
None |
UC Voice service is running |
|
avIXAlmServCSEMSGCritical |
CSE |
Severe |
UC CSE service is inaccessible / unresponsive |
|
avIXAlmServCSEMSGWarning |
CSE |
Minor |
UC CSE service reported a problem 1 |
|
avIXAlmServCSEMSGResolved |
CSE |
None |
UC CSE service is running |
|
avIXAlmServCSEPIMCritical |
CSE PIM |
Severe |
CSE PIM service is inaccessible / unresponsive |
|
avIXAlmServCSEPIMWarning |
CSE PIM |
Minor |
CSE PIM service reported a problem 1 |
|
avIXAlmServCSEPIMResolved |
CSE PIM |
None |
CSE PIM service is running |
|
avIXAlmServSIPCritical |
SIP |
Severe |
SIP service is inaccessible / unresponsive |
|
avIXAlmServSIPWarning |
SIP |
Minor |
SIP service reported a problem 1 |
|
avIXAlmServSIPResolved |
SIP |
None |
SIP service is running |
|
avIXAlmServCTICritical |
CTI |
Severe |
CTI service is inaccessible / unresponsive |
|
avIXAlmServCTIWarning |
CTI |
Minor |
CTI service reported a problem 1 |
|
avIXAlmServCTIResolved |
CTI |
None |
CTI service is running |
|
avIXAlmServUMSTCritical |
UMST |
Severe |
UMST service is inaccessible / unresponsive |
|
avIXAlmServUMSTWarning |
UMST |
Minor |
UMST service reported a problem 1 |
|
avIXAlmServUMSTResolved |
UMST |
None |
UMST service is running |
|
avIXAlmServFileCritical |
UCFileOrganizer |
Severe |
UCFileOrganizer service is inaccessible / unresponsive |
|
avIXAlmServFileWarning |
UCFileOrganizer |
Minor |
UCFileOrganizer service reported a problem 1 |
|
avIXAlmServFileResolved |
UCFileOrganizer |
None |
UCFileOrganizer service is running |
|
avIXAlmServTaskCritical |
Background tasks |
Severe |
Background tasks service is inaccessible / unresponsive |
|
avIXAlmServTaskWarning |
Background tasks |
Minor |
Background tasks service reported a problem 1 |
|
avIXAlmServTaskResolved |
Background tasks |
None |
Background tasks service is running |
|
avIXAlmServArchCritical |
UCArchiver |
Severe |
UCArchiver service is inaccessible / unresponsive |
|
avIXAlmServArchWarning |
UCArchiver |
Minor |
UCArchiver service reported a problem 1 |
|
avIXAlmServArchResolved |
UCArchiver |
None |
UCArchiver service is running |
|
avIXAlmServVPIMCritical |
VPIM |
Severe |
VPIM service is inaccessible / unresponsive |
|
avIXAlmServVPIMWarning |
VPIM |
Minor |
VPIM service reported a problem 1 |
|
avIXAlmServVPIMResolved |
VPIM |
None |
VPIM service is running |
|
avIXAlmServWASCritical |
WebAccess |
Severe |
WebAccess service is inaccessible / unresponsive |
|
avIXAlmServWASWarning |
WebAccess |
Minor |
WebAccess service reported a problem 1 |
|
avIXAlmServWASResolved |
WebAccess |
None |
WebAccess service is running |
|
avIXAlmServIISCritical |
IIS |
Severe |
IIS service is inaccessible / unresponsive |
|
avIXAlmServIISWarning |
IIS |
Minor |
IIS service reported a problem 1 |
|
avIXAlmServIISResolved |
IIS |
None |
IIS service is running |
|
avIXAlmServLicCritical |
UC License |
Severe |
UC License service is inaccessible / unresponsive |
|
avIXAlmServLicWarning |
UC License |
Minor |
UC License service reported a problem 1 |
|
avIXAlmServLicResolved |
UC License |
None |
UC License service is running |
|
avIXAlmServNLCCritical |
UC Nuance Servers Loader |
Severe |
UC Nuance Servers Loader service is inaccessible / unresponsive |
|
avIXAlmServNLCWarning |
UC Nuance Servers Loader |
Minor |
UC Nuance Servers Loader service reported a problem 1 |
|
avIXAlmServNLCResolved |
UC Nuance Servers Loader |
None |
UC Nuance Servers Loader service is running |
|
avIXAlmServNLSCritical |
UC Nuance Servers Loader Manager |
Severe |
UC Nuance Servers Loader Manager service is inaccessible / unresponsive |
|
avIXAlmServNLSWarning |
UC Nuance Servers Loader Manager |
Minor |
UC Nuance Servers Loader Manager service reported a problem 1 |
|
avIXAlmServNLSResolved |
UC Nuance Servers Loader Manager |
None |
UC Nuance Servers Loader Manager service is running |
|
avIXAlmServUCGCritical |
UC Gateway |
Severe |
UC Gateway service is inaccessible / unresponsive |
|
avIXAlmServUCGWarning |
UC Gateway |
Minor |
UC Gateway service reported a problem 1 |
|
avIXAlmServUCGResolved |
UC Gateway |
None |
UC Gateway service is running |
|
avIXAlmServDBWatchCritical |
DB Watcher |
Severe |
DB Watcher service is inaccessible / unresponsive |
|
avIXAlmServDBWatchWarning |
DB Watcher |
Minor |
DB Watcher service reported a problem 1 |
|
avIXAlmServDBWatchResolved |
DB Watcher |
None |
DB Watcher service is running |
|
avIXAlmServUCBusinessCritical |
UC Business |
Severe |
UC Business service is inaccessible / unresponsive |
|
avIXAlmServUCBusinessWarning |
UC Business |
Minor |
UC Business service reported a problem 1 |
|
avIXAlmServUCBusinessResolved |
UC Business |
None |
UC Business service is running |
|
avIXAlmServDBCritical |
Sybase |
Severe |
Sybase service is inaccessible / unresponsive |
|
avIXAlmServDBWarning |
Sybase |
Minor |
Sybase service reported a problem 1 |
|
avIXAlmServDBResolved |
Sybase |
None |
Sybase service is running |
|
avIXAlmServCPUCritical |
CPU usage above 99% for 5+ minutes |
CPU usage is critical |
|
|
avIXAlmServCPUWarning |
CPU usage above 95% for 5+ minutes |
CPU usage is high |
|
|
avIXAlmServCPUResolved |
CPU usage below 95% for 5+ minutes |
CPU usage is normal |
|
|
avIXAlmServRAMCritical |
Available memory below 10% |
Memory usage is critical |
|
|
avIXAlmServRAMWarning |
Available memory below 20% |
Memory usage is high |
|
|
avIXAlmServRAMResolved |
RAM sufficient for normal operation |
Memory usage is normal |
|
|
avIXAlmServDiskCritical |
Amount of free disk space below 10% |
Disk usage is critical |
|
|
avIXAlmServDiskWarning |
Amount of free disk space below 25% |
Disk usage is high |
|
|
avIXAlmServDiskResolved |
Space sufficient for normal operation |
Disk usage is normal |
|
1 - Refer to avIXAlmServEvtID for event id details
Impact types:
Severe - The service is not responding, has crashed, or is in an inappropriate state.
Minor - A non-critical runtime issue was detected that does not affect overall service operation.
None - No issues reported. No action required.
|
Alarm Name (OID) |
Cause |
Action |
|---|---|---|
|
avIXAlmAlarmTest (1.3.6.1.4.1.6889.2.1995.9.0.1) |
Connectivity test |
No action required |
|
avIXAlmAlarmClear (1.3.6.1.4.1.6889.2.1995.9.0.2) |
Connectivity test |
No action required |
|
avIXAlmServVoiceCritical (1.3.6.1.4.1.6889.2.1995.9.0.3) |
Voice service crash |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and Vserver • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServVoiceWarning (1.3.6.1.4.1.6889.2.1995.9.0.4) |
Voice port(s) in non-responsive state |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and Vserver • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServVoiceResolved (1.3.6.1.4.1.6889.2.1995.9.0.5) |
Voice service normal startup |
No action required |
|
avIXAlmServCSEMSGCritical (1.3.6.1.4.1.6889.2.1995.9.0.6) |
Service crash |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and UCCSE\CSE • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServCSEMSGWarning (1.3.6.1.4.1.6889.2.1995.9.0.7) |
Synchronization delays for specific users |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and UCCSE\CSE • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServCSEMSGResolved (1.3.6.1.4.1.6889.2.1995.9.0.8) |
Service normal startup |
No action required |
|
avIXAlmServCSEPIMCritical (1.3.6.1.4.1.6889.2.1995.9.0.9) |
Service crash |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and UCCSE\CSE.PIM • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServCSEPIMWarning (1.3.6.1.4.1.6889.2.1995.9.0.10) |
Synchronization delays for specific users |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and UCCSE\CSE.PIM • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServCSEPIMResolved (1.3.6.1.4.1.6889.2.1995.9.0.11) |
Service normal startup |
No action required |
|
avIXAlmServSIPCritical (1.3.6.1.4.1.6889.2.1995.9.0.12) |
Service crash |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and Vserver • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServSIPWarning (1.3.6.1.4.1.6889.2.1995.9.0.13) |
|
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and Vserver • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServSIPResolved (1.3.6.1.4.1.6889.2.1995.9.0.14) |
Service normal startup |
No action required |
|
avIXAlmServCTICritical (1.3.6.1.4.1.6889.2.1995.9.0.15) |
Service crash |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and Vserver • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServCTIWarning (1.3.6.1.4.1.6889.2.1995.9.0.16) |
|
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and Vserver • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServCTIResolved (1.3.6.1.4.1.6889.2.1995.9.0.17) |
Service normal startup |
No action required |
|
avIXAlmServUMSTCritical (1.3.6.1.4.1.6889.2.1995.9.0.18) |
Service crash |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and UMST • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServUMSTWarning (1.3.6.1.4.1.6889.2.1995.9.0.19) |
|
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and UMST • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServUMSTResolved (1.3.6.1.4.1.6889.2.1995.9.0.20) |
Service normal startup |
No action required |
|
avIXAlmServFileCritical (1.3.6.1.4.1.6889.2.1995.9.0.21) |
Service crash |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and UMST • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServFileWarning (1.3.6.1.4.1.6889.2.1995.9.0.22) |
|
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and UMST • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServFileResolved (1.3.6.1.4.1.6889.2.1995.9.0.23) |
Service normal startup |
No action required |
|
avIXAlmServTaskCritical (1.3.6.1.4.1.6889.2.1995.9.0.24) |
Service crash |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and UMST • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServTaskWarning (1.3.6.1.4.1.6889.2.1995.9.0.25) |
|
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and UMST • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServTaskResolved (1.3.6.1.4.1.6889.2.1995.9.0.26) |
Service normal startup |
No action required |
|
avIXAlmServArchCritical (1.3.6.1.4.1.6889.2.1995.9.0.27) |
Service crash |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and UMST • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServArchWarning (1.3.6.1.4.1.6889.2.1995.9.0.28) |
|
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and UMST • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServArchResolved (1.3.6.1.4.1.6889.2.1995.9.0.29) |
Service normal startup |
No action required |
|
avIXAlmServVPIMCritical (1.3.6.1.4.1.6889.2.1995.9.0.30) |
Service crash |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and VPIM • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServVPIMWarning (1.3.6.1.4.1.6889.2.1995.9.0.31) |
|
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and VPIM • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServVPIMResolved (1.3.6.1.4.1.6889.2.1995.9.0.32) |
Service normal startup |
No action required |
|
avIXAlmServWASCritical (1.3.6.1.4.1.6889.2.1995.9.0.33) |
Service crash |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and WebAccess • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServWASWarning (1.3.6.1.4.1.6889.2.1995.9.0.34) |
|
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and WebAccess • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServWASResolved (1.3.6.1.4.1.6889.2.1995.9.0.35) |
Service normal startup |
No action required |
|
avIXAlmServIISCritical (1.3.6.1.4.1.6889.2.1995.9.0.36) |
Service crash |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect snapshot of System & Application event logs |
|
avIXAlmServIISWarning (1.3.6.1.4.1.6889.2.1995.9.0.37) |
|
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect snapshot of System & Application event logs |
|
avIXAlmServIISResolved (1.3.6.1.4.1.6889.2.1995.9.0.38) |
Service normal startup |
No action required |
|
avIXAlmServLicCritical (1.3.6.1.4.1.6889.2.1995.9.0.39) |
Service crash |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and EEWebLM • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServLicWarning (1.3.6.1.4.1.6889.2.1995.9.0.40) |
|
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and EEWebLM • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServLicResolved (1.3.6.1.4.1.6889.2.1995.9.0.41) |
Service normal startup |
No action required |
|
avIXAlmServNLCCritical (1.3.6.1.4.1.6889.2.1995.9.0.42) |
Service crash |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and UCNLS • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServNLCWarning (1.3.6.1.4.1.6889.2.1995.9.0.43) |
|
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and UCNLS • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServNLCResolved (1.3.6.1.4.1.6889.2.1995.9.0.44) |
Service normal startup |
No action required |
|
avIXAlmServNLSCritical (1.3.6.1.4.1.6889.2.1995.9.0.45) |
Service crash |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and UCNLS • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServNLSWarning (1.3.6.1.4.1.6889.2.1995.9.0.46) |
|
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and UCNLS • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServNLSResolved (1.3.6.1.4.1.6889.2.1995.9.0.47) |
Service normal startup |
No action required |
|
avIXAlmServUCGCritical (1.3.6.1.4.1.6889.2.1995.9.0.48) |
Service crash |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and webgateway • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServUCGWarning (1.3.6.1.4.1.6889.2.1995.9.0.49) |
|
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and webgateway • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServUCGResolved (1.3.6.1.4.1.6889.2.1995.9.0.50) |
Service normal startup |
No action required |
|
avIXAlmServDBWatchCritical (1.3.6.1.4.1.6889.2.1995.9.0.51) |
Service crash |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
|
avIXAlmServDBWatchWarning (1.3.6.1.4.1.6889.2.1995.9.0.52) |
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• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
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avIXAlmServDBWatchResolved (1.3.6.1.4.1.6889.2.1995.9.0.53) |
Service normal startup |
No action required |
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avIXAlmServUCBusinessCritical (1.3.6.1.4.1.6889.2.1995.9.0.54) |
Service crash |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and UCBusiness • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
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avIXAlmServUCBusinessWarning (1.3.6.1.4.1.6889.2.1995.9.0.55) |
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• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM and UCBusiness • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
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avIXAlmServUCBusinessResolved (1.3.6.1.4.1.6889.2.1995.9.0.56) |
Service normal startup |
No action required |
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avIXAlmServDBCritical (1.3.6.1.4.1.6889.2.1995.9.0.57) |
• Service crash • Database corruption |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM, DB and DBDriver • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
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avIXAlmServDBWarning (1.3.6.1.4.1.6889.2.1995.9.0.58) |
Slow mobilink replication |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for DBCOM, DB and DBDriver • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
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avIXAlmServDBResolved (1.3.6.1.4.1.6889.2.1995.9.0.59) |
Service normal startup |
No action required |
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avIXAlmServCPUCritical (1.3.6.1.4.1.6889.2.1995.9.0.60) |
• Amount of traffic generated does not match CPU specs • Runaway threads in one of the services |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for services with high CPU usage • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
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avIXAlmServCPUWarning (1.3.6.1.4.1.6889.2.1995.9.0.61) |
• Amount of traffic generated does not match CPU specs • Runaway threads in one of the services |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for services with high CPU usage • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
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avIXAlmServCPUResolved (1.3.6.1.4.1.6889.2.1995.9.0.62) |
Intensive CPU usage had stopped |
No action required |
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avIXAlmServRAMCritical (1.3.6.1.4.1.6889.2.1995.9.0.63) |
• Amount of traffic generated does not match RAM specs • Memory leak in one of the services |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for services with high RAM usage • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
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avIXAlmServRAMWarning (1.3.6.1.4.1.6889.2.1995.9.0.64) |
• Amount of traffic generated does not match RAM specs • Memory leak in one of the services |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Collect logs (\UC\Logs) for services with high RAM usage • Collect last 3 days of logs from \uc\logs\backup • Collect snapshot of System & Application event logs |
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avIXAlmServRAMResolved (1.3.6.1.4.1.6889.2.1995.9.0.65) |
Intensive RAM usage had stopped |
No action required |
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avIXAlmServDiskCritical (1.3.6.1.4.1.6889.2.1995.9.0.66) |
• Logs archiving does not work properly • Temporary files are not cleaned up • Amount of traffic generated on the system does not match storage specs • Messages retention policy not applied |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Validate size of \UC\Logs folder (partition), %TEMP% folder, \UC\Messages folder • Perform cleanup or allocate additional space |
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avIXAlmServDiskWarning (1.3.6.1.4.1.6889.2.1995.9.0.67) |
• Logs archiving does not work properly • Temporary files are not cleaned up • Amount of traffic generated on the system does not match storage specs • Messages retention policy not applied |
• Connect to the system as UC admin • Collect information about IX Messaging and OS versions • Collect information about IX users - total count, total message sync users • Validate size of \UC\Logs folder (partition), %TEMP% folder, \UC\Messages folder • Perform cleanup or allocate additional space |
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avIXAlmServDiskResolved (1.3.6.1.4.1.6889.2.1995.9.0.68) |
Disk was cleaned up |
No action required |