Avaya IS Messaging Installation Summary
Minimum Hardware Specifications
Specifications for server hardware vary considerably depending upon the environment and the anticipated traffic capacity. For detailed server specifications, please refer to Avaya’s Technical Operating Guidelines.
A client workstation should meet the following minimum hardware specifications:
• Multimedia PC (sound card + speakers for multimedia playback)
• Pentium 4 processor (2.0 GHz)
•Avaya IX Messaging servers must be installed on a RAID 10 hard drive array, including both virtual and physical machine installations
• 512 MB of RAM
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Note: These specifications should be adjusted accordingly depending on other applications that may be running alongside end user Messaging applications. |
In addition to these specifications the client workstations must also be running the following software applications:
•For Web Access: Internet Explorer 6.0+, Mozilla Firefox 3.0+, Apple Safari 4.0+, Google Chrome 3.0+, Edge Chromium
•A media player that can play GSM-compatible WAV files or MP3
•Outlook 2002 or greater (for Outlook Plug-in only)
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Caution: The operating system drive must have at least 100GB reserved exclusively for the O/S. This is in addition to any amount required for the Messaging voice server installation. |
Messaging uses a dedicated server to enable high performance operation of the program. Other applications running on the same server as Messaging can severely reduce the capacity of the voice server. Processing voice, messaging, presence and telephony data requires a dedicated system if it is to operate quickly and efficiently.
Some pre-requisites and considerations for installing Messaging:
•Email clients must be setup and operating according to specifications.
•Create all accounts on any cloud-based software where necessary (i.e. Google Apps).
•The corporate telephone system and PBX must be installed and functioning properly.
•The computer that will host Messaging must have its operating system installed, patched and completely updated. There must also be a functioning connection to the corporate network and to the Internet.
•What impact will the addition of the voice server have on existing network traffic loads?
•What additional software drivers will be required? (i.e. MS Word)
Messaging can be installed on any of the following Windows based operating systems.
•Windows Server 2012 or 2012 R2 - Standard Edition
•Windows Server 2016
•Windows Server 2019
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Note: Avaya IX Messaging has only been validated on Windows in English and in French. Other varieties of Windows may not work as intended. |
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Caution: The MAC operating system is NOT supported for server installations. |
This table summarizes the steps needed to setup an Messaging Unified Communications System at your site.
Please refer to the listed documentation for more detailed information about each step.
The installation proceeds from the top of the table downward.
All documents are available from Avaya except for the PBX Documents which should be available from your dealer.
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System |
Operation |
Detailed Documentation |
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PBX |
Install, configure and connect for normal operation. |
PBX Branded Documentation |
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Voice Server Computer |
Configure Server for necessary roles. |
Server Install Guide |
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Install Windows Features |
Server Install Guide |
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Add certificates to the O/S. |
Consult your certificate provider |
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Install Messaging |
Server Install Guide |
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Configure company and users under Messaging. |
Server Configuration Guide |
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Record company telephone greetings. |
Server Configuration Guide Ch22 |
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Add any optional modules to Messaging. |
Various |
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Integrate Messaging with the switch. |
Messaging integration documents |
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Desktop Workstation (optional) |
Install the iLink Pro Desktop Client.* |
Client Application Guide Ch2 |
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Devices (optional) |
Navigate to the device store, download and install the mobile client. |
Client Application Guide Ch7ff |
* The iLink Pro Desktop Client software can be found in the Messaging installation directory.
.../UC/WebClient/Download/UCClientManager.exe (for Windows)
.../UC/WebClient/Download/UCClientManager.dmg (for Apple OS)
It can also be downloaded from the corporate UC Server site:
go to user.yourcompany.com, select Software Downloads, then click on the iLink Pro Desktop link.
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Feature |
Capacity |
|---|---|
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Company Directory |
80,000 entries * |
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Voice Mailboxes |
80,000 - on High Availability Server * 4,800 - on Single Server |
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Messaging Users |
20,000 - on High Availability Server 1,000 - on SIngle Server |
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Voice Channels |
48 ports - SIP with Iwatsu ECS 120 ports - SIP integration, per voice server 2,400 ports - High Availability Environment |
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Text to Speech Ports |
64 ports per server |
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Automatic Speech Recognition |
64 ports per server |
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Extension Dialing |
Unlimited |
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Number of Tenants |
999 |
* This is 80,000 users in total, with up to 20,000 of those being Advanced users.
For more detailed information, please refer to Avaya’s Technical Operating Guidelines.
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Note: Depending on the level of functionality desired, the appropriate license has to be purchased. Purchase of Messaging itself is insufficient. |