After a catastrophic failure, it is important to be able to recover the data to rebuild the server(s) as quickly as possible.
If there are no suitable backups available from before the event, then recovery may not be possible. Always and frequently backup your data. The files/folders to backup are:
•\UC\DB or \UC\DBbackup if running REORG
•\UC\Messages
•\UC\Prompts
In High Availability installations, the database file (\UC\DB\EEAM21.db) is specific to the type of server it came from
(i.e. Primary Voice, Secondary Voice, Primary Consolidated, Secondary Consolidated), so be sure to make backups of the database file for each server in the array.
Backup the files to a UNC Storage path. Details can be found here.
•Single Server – Backup the database, the prompts, and the messages folders.
•HA – Backup the database from each server in the array to its own folder. The Message and the Prompts folders are common and can be backed up from any or all servers.
You can only restore files to the same version of Avaya Messaging. Restoring to different versions can corrupt the files.
Click here for details on the procedure.
Single Server Installations
All files must be restored to the voice server.
•If the hard drive is unreachable, replace the drive or move to a new server. Install Windows and all patches. Install the same version of Avaya Messaging, then restore the files from backups.
•If the database has become corrupted or damaged, uninstall Avaya Messaging and reboot. Reinstall the same version of Avaya Messaging on the drive, and then restore the files from backups.
High Availability Installations
For HA sites, all work is performed on the affected server type: Primary Voice, Secondary Voice, Primary Consolidated, or Secondary Consolidated.
Install the same version of Avaya Messaging, assign it the same type as the old machine (Primary Voice, Secondary Voice, Primary Consolidated, or Secondary Consolidated servers) with the same settings.
The database is specific to the type of server it came from. Therefore, you must restore the backup database that came from the same server type (i.e. Primary Voice backup to new Primary Voice server).
Messages and Prompts can be restored from any other server, or from backups.
•Primary Voice – During the installation, you must reinstall the license.
•Primary Consolidated –If you have a Secondary Consolidated server installed, refer to the Server Installation Guide chapter 7 for the correct process for both backup and restoration of the server.