Avaya IX Messaging: CallPilot Migration

Introduction

This document is designed to aid site administrators with moving their CallPilot user data onto the Avaya IX Messaging platform, allowing IX Messaging to take over operations. Avaya IX Messaging will replace the existing CallPilot installation, providing additional features and offering greater control by the administrator over user profiles.

The migration process requires:

•  Export the application and user data from CallPilot to compressed files (using cp2msg).

•  Extract the data from the compressed files onto the Voice Server (using cp2msg).

•  Map the CallPilot COS to Feature Groups in IX Messaging (IXM-CP Migration Utility).

•  Migrate the data into IX Messaging (IXM-CP Migration Utility).

•  Verify that the migration was successful.

Important:  The database migration does not include personal mailbox greetings. These must be re-recorded on the new system once it goes live.

Note:  The utilities employed in this document can be downloaded from here:
        cp2msg - https://espl.avaya.com/espl
     IXM-CP Migration Utility - https://support.avaya.com
The utility cp2msg in installed on the CallPilot server to export the data.

Pre-requisites

This document assumes that CallPilot is operating at the site, and that Avaya IX Messaging is installed and configured on a Voice Server. Please refer to the product documentation for each program for additional information.

Important:  Avaya IX Messaging must be successfully integrated with the site PBX before starting this procedure. If integration is not complete, voicemail will not be accessible, and there will be no connection to incoming calls.

Important:  The installation directory for Avaya IX Messaging on the Voice Server must be shared across the network so that the files from CallPilot can be stored there.

Administrator Login

The operator MUST be signed on to the computer using an account with full administrative rights. If the user is not logged in as an administrator, the migration will fail.